Terms of sale

The agreement

What you're agreeing to when you order, and what we owe you if something isn't right.

Draft — not yet legally reviewed. This page is scaffolding so the site’s links resolve and the structure is right. Before taking a single order it needs the registered company name and org.nr filled in, and a read-through by someone qualified. Nothing here should be relied on as it stands.

Who you’re buying from

Himlakropp, Stockholm, Sweden. Registered company name, org.nr and VAT number to be added. Contact: hej@himlakropp.se, +46 31 12 34 56, weekdays 09.00–16.00 CET.

Prices and payment

All prices are in Swedish kronor and include VAT. Payment is taken on Shopify’s hosted checkout; we never handle your card details. The order is confirmed when you receive our confirmation email.

Delivery

Orders leave the studio within two working days. Sweden: free, usually next working day. Nordics: 70 kr, 2–3 days. Rest of EU: 90 kr, 3–5 days. Engraved pieces add one working day.

Right of withdrawal

Under the Swedish Distance Contracts Act (lag om distansavtal och avtal utanför affärslokaler) you have 14 days from receiving your order to withdraw from the purchase, without giving a reason.

We give you 60. Our returns window is longer than the law requires, and it doesn’t replace your statutory right — it sits on top of it. Send the piece back unworn and we’ll refund you in full. Return postage inside Sweden is on us. If you were sent the wrong sign, we swap it at no charge.

The exception: engraved pieces are made to your specification, so the statutory right of withdrawal does not apply to them and they can’t be returned. We’ll send a proof by email first if you ask.

To withdraw, write to hej@himlakropp.se. You may use the standard withdrawal form from Konsumentverket, but you don’t have to — a plain email is enough.

If something’s faulty

Swedish consumer law gives you three years to complain about a fault that was present when the item was made. Beyond that, send anything back whatever its age and we’ll re-polish, re-plate or replace a clasp at cost. Chains that break in the first year are mended free.

Disputes

Write to us first — it’s quicker. If we can’t agree, you can take it to Allmänna reklamationsnämnden (ARN), whose decisions we follow, or use the European Commission’s online dispute resolution platform.